Snapdeal — Refund not Initiating

Dear Customer( kartik_engg2008),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Dear Customer( kartik_engg2008),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

I ordered a sunglass and its was not of my size. I requested for a return and it was picked up by the courier and reached snapdeal warehouse. Snapdeal denied to initiate refund because they said my account is suspended due to suspicious activity. I[censored]ser is facing issues with the product received, and its returned, its snapdeal's responsibility to initiate its refund as per its policy of no questions asked refund policy. Why snapdeal is not initiating my refund even after receiving the product back.
My order id is: [protected]

Its not the first time I had ordered through snapdeal. Its true I had returned products many times but it was only done when I was not satisfied with the product, or product was not in order. I have kept many products that I had ordered through snapdeal, If my intentions were to order to return only, I could have done that with the ones I have kept. I am not able to understand what suspicious activity was detected from my snapdeal account and why I am not being refunded for my return. Customer care spoke to me very rudely, they denied for refunding, replacement and also for returning the product back to me.

Its simply cheating the customer and a fraud.

Please help me getting my money back from snapdeal.

Regards
Vijay Verma
[protected]