Snapdeal — Regarding refund

Address:Bangalore, Karnataka, 560077
Website:snapdeal.com

Hello i am vipin kumar..
I am trying to give whole information as your meassge is come and their written your message is too short.
I placed a order thorugh snapdeal on 7 march 2016.delivery time was 12 march 2016. I wait till 12th but product was not come.
Then i complained to snapdeal.they said they dont know why product is not come.
After that they incresed delivery time till 18 march.
But till 18 i was not get product.
I make a complain again.now they said product is placed to gojavas that is company which delivers the products.i was make a complain to gojavas.
Gojavas said that its not that fault.its fault of snapdeal.
Afrer that i request to snapdeal cancel my order but they said cant cancel.they said when yot the product then you can cancel.
After 2 days i got a mail of your order has been cancelled.without giving me any information they cancelled order.
And till now i am not getting my money back.
When i asked to snapdeal when i will get money back they said as soon as possible.
I am attaching here some snapshots regarding order.
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Snapdeal.com customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We came across your concern and reviewed it. We would request you to please share the awb number with us so that we may once again get it checked at our end.

Regards,
Team gojavas
Dear Customer (ssvipinss),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal
Dear Customer (ssvipinss),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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