[Resolved] Snapdeal — Shipped very old manufactured(05/2012) stocked tyres without warranty card

vrreddy

from Hyderabad, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

Snapdeal shipped very old/ unsold/ stale/ stocked products. For the order no [protected], the manufactured date is 05/2012 - almost 2 and half years old. Unfortunately, i saw the date after fitting the tyres to car. Now snapdeal is saying they cannot do anything now as they are used, where as i trusted them and cheated by them twice. This is clear case of fraud of encashing the ignorance of the buyer. Is there anyway I can get justice? Another manor issue is Snapdeal Shipped products without warranty cards. When asked to customer care, they are not sending warranty card provided by manufacturer, instead saying invoice is enough for warranty. Since products are not coming either with manufacturer warranty or a note from manufacturer that invoice is enough for warranty, looks like products are not original and genuine.

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Complaint marked as Resolved

This is duplicate complaint - same as previous Issue resolved! Snapdeal resolution team called and discussed various options to resolve the issue. They offered compensation amount as refund which I'd accepted. Thus issue has been resolved as per the convenience to both parties.

Sep 28, 2014

Updated by vrreddy It has been a worst after sales experience with Snapdeal. They acknowledged the issue, accepted their fault and agreed to take the product back but, its been a week and no action or no response after that even with so many follow-up emails.

Can someone please help me to escalate this issue to get right justice...