Snapdeal — Thuggiee

anshu107

from Delhi, Delhi

Address:

110016

#fraudalert #snapdeal
This company is only fooling & looting customers by doing unethical business.
I ordered a fastrack watch of ₹4772( order id. [protected]) and they delivered an empty parcel on 08/04/2016. When brought to notice they assured refund in 48hrs. As asked i shared all the pictures, details of delivery boy, my id details, account details n all.
In this past 3 weeks i called them more than 50 times and every time they fooled me by saying that refund ll be done in next 24 hrs and i need not to call again.
Till yesterday they assured me refund and today i got a call that my complain is been rejected and refund ll be not done.
The most important thing is that they are not giving me the cause of rejection.
The customer advisors of #snapdeal are nothing more than dumb dolls.
I cant understand why they are scared in givng me a reason of rejection in written(Via mail).
I brought this issue to consumer forum and going to lodge a fir on snapdeal & its courier partner gojavas and still trying my best to get my money back.
* my honest opinion is it is a big fraud company ignore snapdeal i[censored] dnt wanted to be cheated like this.

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Comments

Gojavas Courier Customer Care

from Gurgaon, Haryana

Dear Customer,

We've reviewed your concern and would like to get this investigated. We would request you to please share the awb/tracking id of the order delivered to you so that the issue could be escalated to the concerned team and resolved asap.

Regards,
Team gojavas

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi anshu(anshu107),

Our team got in touch with you and informed that your complaint couldn't pass our internal checks hence we can not entertain the complaint.

Thanks,
Team Snapdeal

anshu107

from Delhi, Delhi

Didn't got any call from your team. Well i want to know when i provided all the asked details of this fraud done by you and i have all the emails and messages in support of my claim then in what basis my complain got rejected.
It seems company didn't even investigated my case becoz with the proofs i provided any one can See how badly i gt cheated by you.
I already filed complain in consumer forum and i want the details and cause of rejection of my complain in WRITTEN. Please provide me the same asap

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear anshu(anshu107),

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal