[Resolved]  Snapdeal — waiting for refund from 4 months

Address:

New Delhi, Delhi

Dear Sir, order no.[protected], complaint number: 5987975, i brought a sleeper but wrong size diliver to me i requested to arrange a pickup request he told me the guy will come in 3 to 4 days. I followed and then he told me to send the product by courier. Snapdeal will refund u both courier and product charges.courier charge is 176 and product charge is 399 I sent it that time. He confirm that he received the courier and I will get both amount within a week. I wait but didn't got any amount. I called he asked me to send my account statement which I sent. Then I called he told me that will get in 2 days. I mailed snapdeal 10 times but they don't revert then then I called snapdeal more then 20 times and waiting for last 3 months for amount but I didn't got any amount all times they told that wait for 2 days ur money is under trust pay. I also completed on akosha they respond in starting but now they are not responding any mail. I called snapdeal about 200 rupees and my courier n product charges is 575. Plz suggest me what should I do now. Regards Shweta pathak [protected]