Snapdeal — Wrong item delivered

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

I order the pen drive and received memory card and i tried to replace it with my phone i got no option for wrong item delivered, i went on with damaged option and the next day a man from snap deal came and i asked him to replace he said it cant be replaced cause i choose the wrong option and requested me to apply again for replacement and now i am unable to replace it as the site shows pick-up failed and no option for replacement and when i called customer care they said contact on [protected] and we will contact you soon a we get more information and says we updated your page now you can apply again for replacement but it is not shown at website or mobile app and when i again called them the customer care is very unhelpful and annoying requesting again and again to call on [protected] and the number says unable to replace due to technical problem..