Snapdeal — Wrong product and more charges

Address:Darjeeling, West Bengal, 734403
Website:snapdeal.com

I ordered lucky mojo tv 54 inch order id: [protected] for rs. 34, 999, when i received the order receipt was for rs35, 999 which i paid. When i opened the tv it had only 50inch tv with wrong model number. I called them more then 50 times, brother in law also called from canada several times wasting his money for the phone call but till today nothing has been resolved. My town is called kurseong, dist darjeeling. They first told me to send the tv through courier, i went to ask few courier services like blue dart, dtdc, first flight, post office etc but none of them were willing to take that. I called another town named siliguri they said might take more then rs 10000 to send back the tv. So then i called snap deal again to inform that i cannot send it because dont have the money to send it back and to go to another town it will cost me rs[protected] to take a reseved taxi. Again my bother in law called from canada and explained about it. They said will arrange a pick up its been more then two weeks no one has come. I am not able to go to work cause i thought they might pick it up anyday. I want[protected] of compensation for the harrasment they have caused to me as i will not be paid for the day i didnt go to work and my brother in law has also spend money by calling them. I have ordered so many items from snapdeal till now but will buy nothing in future. The attached picture explains everything the receipt showing 35, 999 but website showing 34, 999 and the tv 50inch.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear sanjalika,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Its heights the time you are taking to resolve this issue, first try to change your reps who hangs up the phone to customer or provide a supervisor who are doing nothing doesnt even bother to come on the phone.Who is going to compensate the time for me and my brother in law so far. Is it our fault or is it your fault you are not able to do anything.I want compensation and the 54inch by a week. i have already started the paper work through a lawyer to file a case against you.If you dont want to take it further better act fast or you will bear the consequences.My brother in law had plans to buy more stuff from you guys while coming to india from Canada but now he is not at all interested.
Yes take your sweet time forever.
hi
Are you going to resolve the issue by this year, i will need the compensation, you have wasted the my time
Dear sanjalika,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information