[Resolved]  Snapdeal — Wrongly charged of rs.43098

Address:	Gurgaon, Haryana
Website:	www.snapdeal.com

Purchased an iphone 6 for rs.43, 098.00 on 12th of july 2016, the phone was delivered on 19th of july’2016; subsequently, a request to return the product was made with snapdeal customer care after 2 days.

As per snapdeal instructions, the phone was sent to snapdeal warehouse through manual courier & received at snapdeal qc center end of august’2016. A notification was received from snapdeal that the refund of rs.43, 098.00 was being initiated on 4th of sep’2016 my account was credited on 9th of sep’2016.

I noticed that my credit card account was charged for rs.43, 098.00 on 7th of sep’2016 and the bank was notified about this fraudulent charge, i was informed by the banking officer that the charge was made on 7th sep’2016 and the settlement was initiated on 21st sep 2016 by the merchant (Snapdeal).

The july statement reflects 1st amount charged for the purchase made on 12th of july’2016. (Statement already shared with [protected]@snapdeal.com)
The september statement reflects the refund on 9th sep’2016 (Statement already shared with [protected]@snapdeal.com)
The credit card account snapshot shows the fraudulent charge of rs.43, 098.00 put on my card on 7th of sep’2016. Statement already shared with [protected]@snapdeal.com

But still no response received from snapdeal