[Resolved]  Snapdeal.com — Cancellation of Product

Address:Bangalore, Karnataka, 560105
Website:www.snapdeal.com

I had ordered a Redmi Note 3 device on 09/10/2016. The device was not shipped even on 13/10/2016. So i went ahead and cancelled the order. I got a confirmation from costumer service that the cancellation request is taken and the refund would be processed within 48 hours. Its already 2 days and the status is still "Ready to be dispatched" When contacted about this to costumer service, they now claim they have no clue about the device status and hence the cancellation cannot be done. My money is already deducted, I have no even received the device and neither Snapdeal has any clue where the device is. How ethical is this Snapdeal? My order ID which was supposed to be cancelled was [protected]
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May 12, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2016
Snapdeal.com Customer Care's response
Dear Prashant MD,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Oct 25, 2016
Updated by Prashant MD
EMI is getting deducted for this item. Contacted Bank and they say they have not received any refund from you. Why should i pay for something i haven't bought?
Oct 29, 2016
Updated by Prashant MD
I have waited enough and no developments and support from your customer support. All they ask is to wait. I was told 3 days ago to wait till today to get my refund initiated. But today i get message that my cancelled order is late and it will be delivered by 2nd of next month. How pathetic this service is? Why would i want to get a cancelled order delivered?
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