[Resolved]  Snapdeal.com — careless and intensional delivery of 3 star ac instead of 5 star ac

Address:

Visakhapatnam, Andhra Pradesh

I hav booked LG 5star AC Model:-3NP5F FOR 30307 RS (ORDER NO:[protected]) through snapdeal.com ON 15th may 2014 it was supposed to be delivered on 21 may but i didnt recieved the item till 23rd may then i called the customer care and the courier company, they told it was delayed due to busy traffic network whatsoever i got the shipment today on 24th.THE SHOCKING THING WAS THAT THE PRODUCT THEY HAVE SENT WAS NOT AS MENTIONED WHILE BOOKING. THE BILL THEY PROVIDED WITH THE PARCEL WAS 30307 RS AND THE MODEL NUMBER WAS 3NP5F BUT THE PARCEL THEY HAVE SENT WAS 5NP3F WHICH IS A 3 STAR AC EVEN ITS MRP IS 23000RS ONLY THEN HOW COME THEY SEND THE PARCEL SO CARELESSLY OR THEY MUST HAVE DONE IT intensionally BUT WHATEVER IT MAY BE ITS CLEAR CHEATING WITH THE CUSTOMER.I WAS LUCKY THAT I HAV SELECTED CASH ON DELIVERY SO I DIDNT PAID FOR IT AND I HAV REJECTED THE ORDER OTHERWISE I COULD HAVE BEEN EASILY CHEATED.I HAV CANCELLED MY ORDER AND IM NEVER GOING TO SHOP THROUGH SNAPDEAL AGAIN. ITS VERY EASY TO LOOSE TRUST OF A CUSTOMER BUT VERY HARD TO GAIN AND MAINTAIN THE TRUST .IM VERY DISSATISFIED WITH THE SERVICE OF SNAPDEAL AND IT WAS REALLY A BAD EXPERIENCE FOR ME TO SHOP ONLINE. I WANT TO SUGGEST ALL THE ONLINE SHOPPING BUYERS TO PLS CHECK THE PRODUCT ON DELIVERY WHETHER THE MODEL NUMBER ON THE INVOICE AND THE PARCEL ARE SAME OR NOT OR ONE COULD BE EASILY FOOLED.THERE IS NO PROPER COMMUNICATION FROM SNAPDEAL IF THEY DIDNT HAVE THAT PARTICULAR MODEL NUMBER WHICH I HAV BOOKED THEN THEY SHOULD INFORM ME BUT INSTEAD THEY CLEVERLY TRYING TO SELL A DIFFERENT MODEL- 5NP3F WHICH IS A 3 STAR AC AND ITS MRP IS ALSO VERY LOWER (APPROX 23000 RS) THEN WHAT I HAV TO PAY (30307 RS).PERSONALLY I WOULD STRONGLY RECOMMEND ITS BETTER TO BUY IN A SHOPPING MALL THEN TO TAKE RISK PURCHASING ON ONLINE SHOPPING. THANK GOD I WAS LUCKY TO CHECK THE MODEL NUMBER IN TIME BEFORE I PAY THE CASH OR I HAV TO GO THROUGH A LONG PAINSTAKING PROCESS TO GET MY HARD EARNED MONEY BACK FROM THE COMPANY. I HAV CHECKED THE REVIEWS ON SNAPDEAL ONLINE THERE ARE A HUGE NUMBER OF CUSTOMERS WHO HAV FACED SIMILAR PROBLEMS LIKE ME AND SOME ARE MUCH WORSE, SO BE VERY CAREFUL WHEN U BUY ONLINE PRODUCTS Hari Prasad Visakhapatnam