[Resolved] Snapdeal.com — Defective iPhone 6s - No replacement/refund by Snapdeal

sgupta2016

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400612
Website:	www.snapdeal.com

I ordered an iPhone 6s from Snapdeal and was delivered a defective one. The phone vibrates abnormally. Like there is a rattling sound coming out of it when on vibration as if the vibrator is touching the body of the phone.

They are not ready to refund or replace the phone. They say that their quality team has verified and the product is working fine. so they cannot help me.

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Dec 1, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Snapdeal.com Customer Care's response Dear sgupta2016,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Verified Support

Oct 31, 2016

Snapdeal.com Customer Care's response Dear sgupta2016,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal