[Resolved] Snapdeal.com — Defective product, pickup not yet done | |||||
Hello team, Order id: [protected] (2 items) placed on 06 oct, 2016 Item ibs tablemate ii portable laptop table item has been successfully delivered on 4:54 pm, 09 oct, 2016 was defective, seeing the same i immediately requested fro return & refund. Today is 11 th day i have not seen any person physically coming u to pick the said item from my address. I am just getting phone calls & sms saying keeping your stuff packed we will come and pick. My issues with snapdeal: 1 are customers fool whom you will send firstly demaged stuff and expect them to return/refund. 2. if you do not have a refund/ return policies in place why you boosting about it so much on your website. 3. your courier partner is a big time liar he never called and worte you false comments that i am not available. 4. who will bear the loss of spending the money for something which can be used and not able to get my money. 5. will you return my money with interest and consider the pain i have been taking from last 12 days now. Guys do not buy from snapdeal... you will end up unboxing pain & frustation only..!!! Was this information helpful? | |||||
Nov 25, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 Snapdeal.com Customer Care's response Dear sankalp.taurus, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 04, 2016 Snapdeal.com Customer Care's response Dear sankalp.taurus, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
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