Snapdeal.com — Devastating experience, unethical behavior

Address:	Chittoor, Andhra Pradesh, 517425
Website:	snapdeal.com

Devastating experience
I have placed an order on 11 March.
Order ID: [protected],

Its a gift for my parents. At the time of placing the order, the prices were slashed in every other ecomm websites. Though the price is same on every website i chose snapdeal, only because pincode showed serviceable.

I have waited almost a month for the product. After all this, i receive a mail from snapdeal that they are cancelling the product. I was devastated. I did not have a backup option for the gift.
We received calls from 'Nilkamal'(seller) asking us whether we received the product even before receiving a cancellation mail. I reached them out on that number and they told me that the product was in Bangalore. It had to be delivered to my town Kuppam and they are not getting any courier services.

I requested both snapdeal and nilkamal that i can take delivery in bangalore and would transport the product on my OWN expenses. My call was disconnected because i was persistent on creating a complaint. Also, after multiple calls with snapdeal, they did not even give me a request no, my request was to talk to nilkamal and let me take the delivery in Bangalore.

After one month wait and paying around 60k money upfront, they ask me to place a new order.
First, i have only two days to give the GIFT, if i place a new order, i will have to wait for 30 days again.
Second, if i have to place a order again, its 7k more than the price i had placed my order. Why the hell should i spend 7k more? I could have ordered it to Bangalore, if it was not for wrong information on snapdeal website.

If i had to take delivery in bangalore i could have ordered it from other websites as well, since the delivery time was much reasonable, but i waited for one month and now i am even ok to spend extra bucks from my pocket, still i did not get any cooperation from both snpadeal or nilkamal.

Very very unpleasant experiences. It is so irritating that you need to go through many screens to get to the customer care number itself. Why make it so difficult to find, it did not serve or solve any issue in my case ever.