[Resolved] Snapdeal.com — Fake product delivered | |||
I have ordered a HP 802 Black ink cartridge from snapdeal.com on 6 december of Rs.1022.My order no. is [protected].I got it on 15 december.When I opened it, i saw that the cartridge is very old and when i inserted in the printed, it showed very less amount of ink in the cartridge.I complained about this to customer service center of the website regarding the product but they only sent an email.I have still not got my money refunded.When i call the customer care of snapdeal.com they only say that it is being processed.Thus, through this website i want to inform about the cheating these websites are doing with the customers and i think that my complaint about this may help me to get my money back. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I had ordered 3 Xiaomi 10400 mAH power banks worth Rs. 791 each from Snapdeal. When i received the product, it was clear that the product is fake as it was not working well and even from the looks, one could have questioned the genuineness of the product. I made the return request and all 3 power banks were returned on December 4, 2014. But i couldn't get the refund for the same for about a month. After registering a lot of complaints over their website and making several calls to them, i received refund for only 1 power bank, i.e. Rs. 791/ after a month. I kept calling them and putting mails to them everyday, but the response of their employees was seriously shocking. I have already wasted around 200-300 rupees on calling them everyday. Now, they stopped answering my calls even. And it has been 4 months now, but i still haven't received the refund for other 2 power banks, i.e. Rs. 1582/-. I have attached the image of the product and the return receipt for all three products.
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team