[Resolved]  Snapdeal.com — Fake product delivered - no resolution

Dear Mr. Kunal, Order Number:[protected] I feel cheated & let down by your service. I bought Flyers Bay 4 channel helicopter but I got FAKE CHINESE Donhuang helicopter. This is breach of contract & trust. Further, I had informed your call center in advance that I will be travelling from 18th December for 15 days. Hence either deliver the product earlier or afterwards. Still, they delivered the product to my colleague on 26th December. Why don't you verify receiver credentials before delivery? Anyhow, I got this product on 2nd January late evening. Since this is replica product, I tried to return it on 3rd itself. I have not opened the Box. This entire episode reflects lapses on your part. I have never had negative online experience from other websites except this one. On top of it, Mr. Sachin from your call center team acts as if he is the proprietor of Snapdeal & it reflects snapdeal as unprofessional organization. When I asked him to transfer my call to his senior, he put me on hold for good 8 minutes, after which I am forced to write to you. I hope you understand my situation & will help me. To summarize: Lapses on your side: 1) Replica product delivered instead of original 2) Delivered to 3rd party without verification I need Either 1) my money back or 2) I need ORIGINAL Flyer's bay helicopter. Please resolve my complaint on priority. Regards, Rohit Moudgil