Snapdeal.com — Mobile faulty

Address:	Vadodara, Gujarat, 390004
Website:	www.snapdeal.com

I have brought the handset from them which a cashback offer of 10 percent through HDFC card, firstly they did not give me any cashback secondly, after 7 to 8 days the handset was completely dead and till not the screen as some problem, after calling up the customer care and so many emails till thats its been 4 to 5 months now they havent replace the handset for me either they are interested to call back and speak and refund the money. so so many calls and messages, i had followed with them so many times, they said we will get back to u, we will call u but it date no one is calling. the service center is also not ready to do anything, as he is saying i am not getting the screen for my coolpad dazen. i spend 6000 and it was not worth it after 8 days the handset started given issue. i called up the customer care they told me we will look into it dont worry. shame on these ppl they are troubling a 60 plus year old lady. please look into it and arrange my refund. My order number is Order ID: [protected]. order date is 2 nov 2015. i have lost all my patients now. and the handset remains intack. unused. thanks