[Resolved]  Snapdeal.com — Money deducted, but order not placed

Address:Dibrugarh, Assam, 786001
Website:www.snapdeal.com

I ordered - scott international navy cotton poly viscose regular t-shirt worth rs 174, acomharc inc black cottonfull sleeve henley t-shirt woth rs 444, free spirit grey cotton v-neck t-shirt worth rs 269, scott international grey cotton poly viscose regular t-shirt worth rs 189, maharaja whiteline livo 3 jar500 w mixer grinder worth nearly rs 1448 at near about 1-2 a. m and paid the amount using sbi net banking and the total deducted amount was rs 2453. after the transaction money was deducted from the bank account but the order was not placed and no order information is available on snapdeal and its my orders section. please kindly refund the amount as soon as possible.
Bank name - state bank of india
A/c no - [protected]
Snapdeal a/c name - subhankar mukharjee
Email id - [protected]@gmail.com
Contact - [protected]
I’ve using snapdeal for a long time and haven’t faced an issue like this ever before. kindly solve this issue as soon as possible. thank you.
Was this information helpful?
No (0)
Yes (0)
May 9, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Oct 02, 2016
ksekhar605's response
This item is very good but I have a not intrested
Verified Support
Oct 13, 2016
Snapdeal.com Customer Care's response
Dear Subhankar96,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Oct 14, 2016
Updated by Subhankar96
'Snapdeal.com Customer Care' all I want is repayment of my money deducted. Kindly solve this problem as soon as possible.
Complaint comments 

Comments

Hi my oder no.[protected] is coming with closed status. I have paid this oder by my debit card but no refund is provided yet please look in the issues

Thanks
Snapdeal.com Customer Care's response, Oct 13, 2016
Verified Support
Dear Vivek Chauhan208,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
DishTV Customer Care's response, Dec 2, 2016
Dear Vivek Chauhan208,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Dear Sir,
please note that as per you it should be 4 Gb internal memory.
after revive the Karbonn Karbonn K-Champ3(Black Red Black) 4GB and Below Red, we found there is not avialable Internal 4GB memory.

what is the solution?????
Snapdeal.com Customer Care's response, Oct 13, 2016
Verified Support
Dear Gagan Bihari Parida,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Oct 21, 2016
Verified Support
Dear Gagan Bihari Parida,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
This item is very good but I have a not intrested
Snapdeal.com Customer Care's response, Oct 13, 2016
Verified Support
Dear ksekhar605,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Oct 21, 2016
Verified Support
Dear ksekhar605,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Dear Subhankar96,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information