Snapdeal.com — non delivery of order

Address:Kozhikode, Kerala

Ordered by full payment with card a watch (Order No: [protected]) on 7th Dec 2014.The item was to reach me on 13th. That didn't happen & complained through their contact web page-replied that they will let me know the position in 48 hrs-no response & hence again inquire on 15th-then they replied that they need another 48 hrs to know the position.Then mailed to them that they cancel the order & make refund. No reply after 2 days. So contacted their customer care telephone- replied that they are not in a position to refund as it is a prepaid order and they are not able to sent the product either. Totally irresponsible & unethical selling practice. Dr Satish G S
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Dear Dr Satish G S,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear Indu,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

With reference to your email in regards to the refund for the order number (), this is to inform you that your request for refund has been initiated from our end on Sun Dec 21 2014. We would like to inform you that your amount will be credited to your bank/credit card account within next 7 - 10 working days.

We assure you that we will try our level best to provide you great services in the near future.

Regards,
Snapdeal Team
snap deal is a very slow delivery online
shopping machine . I ordered by chevlon flip cover

with HD screen guard on 17-december ordernumber is [protected].

till now I didnt get any mails and SMS also

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