Snapdeal.com — Non-fulfillment of Order and Cancellation without prior information and Wastage of Valuable Time

Address:

East Godavari, Andhra Pradesh

Hi, On 18 March 2015, I placed an order for Sunflame auto clean Chimney (order #[protected]). 4 days passed by and there was no update on the site w.r.t shipment. When I enquired about the product, I was informed that they would register a complaint to sort the delay and get back to me with details while assuring the product would be shipped ASAP, 24th march being the last date. On 25th Mar I received a IVR call from snapdeal.com informing that the order has been cancelled and money would be refunded in approx 7 days. When I called the Snapdeal customer care for clarification I was informed that there was technical issue owing to which they cancelled my order and would refund my money and if I need the product then i ought to replace an order after the refund as per their policy. However, One needs to realise that if they did have technical issue to begin with then why did they not inform the same and cancelled the order on the day order was placed. Why did they require a week to process the order and create a false sense of assurance that the order is due for shipment albeit delayed. This lackadaisical attitude of snapdeal.com has not only resulted in wastage of my valuable time but also resulted in a setback of my entire schedule.