[Resolved] Snapdeal.com — Not attending to defective item

manu_sharma

Address:	New Delhi, Delhi
Website:	snapdeal.com

I ordered a wardrobe on 31st july.
It was delivered on 18th aug.
Carpenter told that wardrobe is missing holes for screws on middle runner. Hence, the wardrobe cannot be assembled and needs to be replaced.
I raised case to snapdeal on 21st july.

Nothing has happened since then.

Order id: [protected]

Desirable solution: i am ok to
- get refund
- get replacement
- talk to them of other options (E. G. Repair if possible)

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May 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Snapdeal.com Customer Care's response Dear manu_sharma,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Aug 24, 2016

Updated by manu_sharma Why are you not able to attend to it?

Aug 24, 2016

Updated by manu_sharma By when will this be resolved?
Is there a contact number that I can reach out to?