[Resolved] Snapdeal.com — Not refunding the money

[Resolved] Snapdeal.com — Not refunding the money

B bmv4711 from Ahmedabad, Gujarat

I have placed an order with snapdeal and the amount was deducted from my account and snapdeal cancelled my order and they are not refunding the money since three days. I am making call to them since last three days but they are giving false assurance that it will be refunded in 24 hours. Today also i have been asked to wait another 24 hours. I am feeling helpless as to what should i do Was this information helpful? No (0) Yes (0)
Sep 22, 2016 Complaint marked as Resolved As part of the resolution process the company did not make a call or send an email acknowledging the problem more over their website makes it hard to reach them in any meaningful way i.e. they wanted to be contacted as they wish and not as the customer wants. Atlast I was able to get their customer care number by googling it and when I contacted I was told that the company's policy is of refunding within 24 hours but it took more than 48 hours and several calls and emails from my side before it was resolved and added to all this one of their representative said that the fault was mine(the customer) and not of the snapdeal. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 Snapdeal.com Customer Care's response Dear bmv4711, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal
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