Comments
Hi,
This is Sathish Kumar. User of snapdeal for the past 4 years. This is the first time i am raising a complaint mail with the hope that this issue will be resolved as per snapdeal terms & condition.
Issue:
I have ordered Apple Laptop on 17th Feb with 87% offer, Order No : [protected]
Snapshot of Snapdeal Page When I ordered the product :-
http://w01.freezepage.com/a/14244/89302GHILGBUPQX/0
Today, I got a mail from Snapdeal stating that my order cancelled due to stock issues, yet i am able to see the same product available in snapdeal.
Product Availability on 21st Feb 15:
http://www.freezepage.com/[protected]PSZQUMTDLK
When snapdeal says that my order is cancelled due to product unavailability, then snapdeal.com should also reflect the same. But instead product is still available to buy on site. So the reason for my order cancellation stated by snapdeal is not true.
@SNAPDEAL:
So, I need a valid reason and explanation for my order cancellation. If i do not get a valid reason from snapdeal team on this issue within maximum two business days, i will be logging a complaint with consumer court stating that "snapdeal promises fake offers".
This is Sathish Kumar. User of snapdeal for the past 4 years. This is the first time i am raising a complaint mail with the hope that this issue will be resolved as per snapdeal terms & condition.
Issue:
I have ordered Apple Laptop on 17th Feb with 87% offer, Order No : [protected]
Snapshot of Snapdeal Page When I ordered the product :-
http://w01.freezepage.com/a/14244/89302GHILGBUPQX/0
Today, I got a mail from Snapdeal stating that my order cancelled due to stock issues, yet i am able to see the same product available in snapdeal.
Product Availability on 21st Feb 15:
http://www.freezepage.com/[protected]PSZQUMTDLK
When snapdeal says that my order is cancelled due to product unavailability, then snapdeal.com should also reflect the same. But instead product is still available to buy on site. So the reason for my order cancellation stated by snapdeal is not true.
@SNAPDEAL:
So, I need a valid reason and explanation for my order cancellation. If i do not get a valid reason from snapdeal team on this issue within maximum two business days, i will be logging a complaint with consumer court stating that "snapdeal promises fake offers".
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team