[Resolved] Snapdeal.com — Order not delivered/cancelled without reason.

Ankush Goyal

from Bengaluru, Karnataka

Website:

www.snapdeal.com

I have ordered a 3+2 sofa from snapdeal on 05 nov 2016. They took my order and told to deliver on or before 4th of december 2016.
1st of december i enquired about my sofa and they told they will be delivering it by 4th december.
On 2nd of december i got the message that they have cancelled my order without asking me and reason they are giving is that seller is unable to fulfill the order.
I checked immediately after this message that seller is still selling the same sofa at my location with increased prize.
I raised a complaint with snapdeal but no resolution of the issue.
I requested them to blacklist the seller as they are doing fraud but still not done.
I waited for 1 month for the product and suddenly they cancelled it.
This looks complete fraud to me that to make a little more money they have cancelled my order.

Order id: [protected]

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Jan 5, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Snapdeal.com Customer Care's response Dear Ankush Goyal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal