[Resolved]  Snapdeal.com — Payment not refunding after 20 days

Address:

West Tripura, Tripura

I purchased Dying Light for PS4 on March 12. The payment was successful. However, due to server issues, the transaction was not successful. I raised a complaint on 12th March morning itself. They said that the issue will be resolved and the payment will be refunded within 5-7 working days. But upon calling the customer care several times after some days, they did not take any necessary action. Moreover, they say that they are unable to track the order ID #[protected]. They are harassing me every time saying that i need to wait more. The customer service is really worst. They finally started the initiation on March 25th. But still i did not get my money back. I am very disappointed by it.