[Resolved]  Snapdeal.com — pickup

Address:Varanasi, Uttar Pradesh

Dear Sir, Dear, Sir Order -[protected] No one pick-up the faulty hard drive yet I need not worry about my money and my payment is secured with Trustpay and said they will arrange for a reverse pick-up with their courier partner JV_Express. They also mentioned in their email that if courier people will not do the reverse pick up within 48 hours, I should call the JV_Express and get it scheduled. As usual JV_Express did not come for reverse order pick up and the contact number provided by snapdeal is not correct. No one picks the phone on that number. I just received a fake email from snapdeal saying that JV_Express had attempted pick up and I was not there at home. This is not possible as one person is at home all the time. I called Snapdeal close to 4 times since then and I hear the same thing our team will get back to you within 48 hours with no new update. They just provide me with new ticket id for my complaint every time I call them. They do not have any alternate number for the courier partner as well. This is the same story everyday,
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Ravi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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