Snapdeal.com — product overpriced

Address:Udaipur, Rajasthan

I have ordered a jazz drum on 12th november 2014 for that my order no. Is [protected] and sub order no. Is [protected] for which i have paid rs 640 n that too on discount but the price mentioned on the product is rs 172 inclusive of all taxes. I am highly disappointed by this and now its a question that should i buy from snapdeal or not. You please look in the matter n revert back asap.
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Nov 18, 2014
filemycase.in's response
Dear Sir, We are online portal helping consumers in getting their grievance resolved without approaching consumer forum. How we work? We resolve your complaint in 3 step process: Step 1- In the first step we take the complaint directly to the brand grievance team, who has the power and responsibility to solve the grievances and ask them to reply quickly. Step 2- In the next step we send a well drafted "Intimation letter before filing consumer complaint" by our expert legal team, explaining the details of your complaint along with the inconvenience caused to you. We ask them to respond to our letter positively in the duration of 15 days else you shall be forced to go to consumer court. Step 3- As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. For all the three steps we charge a small processing fee of Rs 1000/- For more information you can call us on [protected] Write us at : [protected]@filemycase.in Warm Regards, Mohit Popli FileMyCase.in
Complaint comments 

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Dear Aditi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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