[Resolved] Snapdeal.com — Product replacement

Pc Troubleshooter

from Dhupgari, West Bengal

Address:

Kolkata, West Bengal

This is just awful on behalf of snapdeal & their logistics partner JVEXP.IN. My order no. 39604394. Order was placed on :[protected]:34:58 & was delivered on Mon Nov 24, 2014. After delivery, I found the product defective/non functional & I placed an replacement request. The product was picked up on 29/11/2014 by JVEXP.IN representative & I was provided with a receipt (No. 45154150 / Snapdeal [protected]) from JVEXP.IN. The ONLY WAY to contact was an email address printed on the receipt. The usual time required for a replacement was 4 days as stated by the JVEXP.IN representative & on snapdeal website. Today is 09/12/2014. I still haven't got the replacement yet. The frustrating part is, I sent 3 email.s from JVEXP.IN website 'Contact Us' page as well as through personal e-mail stating the issue, but received no reply. The seller SNAPDEAL.COM has got no contact info stated in their website, which is utterly amateurish. I'm filing this complaint expecting some positive response from either these two parties regarding the information of my replacement.

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Aug 6, 2021

Complaint marked as Resolved

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Comments

Anupam Kansal

from Delhi, Delhi

my Order ID : [protected] from snap deal
i have placed my order on[protected]:57:39
and Estimated Dispatch by Jan 26, 2015 | Estimated Delivery by: Feb 01, 2015 and
after 1 feb it is change to 4 feb
and now it show Courier was unable to deliver. The order is on its way back to us
[protected]:12:12
Your order is shipped and will reach you by the estimated delivery date
[protected]:04:46
it is really bad for customer .. due to poor service of snapdeal courier partner i don't think i get my item on time plz make ur service better and deliver my item as soon as possible as per your promise

Snapdeal.com Customer Care

from Delhi, Delhi

Verified Support

Dear Pc Troubleshooter,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

shiva bajpai

from Mumbai, Maharashtra

I will return my snapdeal product. I don't obtain my money in my account.

Arpeet Rawool

from Mumbai, Maharashtra

I have order speaker and I received it.After delivery, I found the product defective & I placed an replacement request.And the product was picked up on 4/02/2015 by JVEXP.IN representative & I was provided with a receipt from JVEXP.IN. The ONLY WAY to contact was an email address printed on the receipt.When will I receive my Product.The seller SNAPDEAL.COM has got no contact info stated in their website, I'm filing this complaint expecting some positive response from either these two parties regarding the information of my replacement.

niranjana94

from Bengaluru, Karnataka

I have bought a product i.e (Lycan Home Gym 12 Kg Adjusable Dumbells, weight 12 Kg) on 06/04/2015. Order Id: [protected] Invoice Date : 03/30/2015 now it is damaged. I request you to replace the product as fast as possible

Jas Reet Singh

Sir.mam mera product thk nhi hai plz refund krdo mere paise.sir product thk se kamm ni krda g.so tusi paise paise refund krdo main high quality wala product buy krna e g.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Jas Reet Singh

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team