Snapdeal.com — Replace request not processed of Order # [protected]

Address:

Hyderabad, Andhra Pradesh

I have ordered "WD Elements 1TB USB 3.0 External Hard Drive" from Snapdeal.com on 02nd January 2015 with Order # [protected] and I received the order on 07th January 2015. It was delivered at my home during the day time when I was at work. When I was back at home, I checked the delivered product and I noticed that the packaging seal was broken and also the original product inside looked like pressed around the corners. Also, the seal on original product doesn't look authentic, looked like it was re-sealed after opening. So, I immediately called up Snapdeal.com Customer Service on +[protected] on 07th January 2015 @ 7:53 PM and reported them about the delivered package. I received an e-mail requesting the images of broken seal product to which I have promptly responded by attaching the images of product that I received which shows the details of seal broken and pressed package. Along with image request, I received another e-mail with order details and I think it is standard e-mail On the next day, it seems someone from Snapdeal tried to contact me through number +[protected] @ 10:26 AM but I couldn't answer it as I was driving at that time. I received an e-mail too mentioning that Snapdeal was trying to reach me and they will contact me again within next 24 hours, but till date (19th January, 2015) I have not received any call or mail or any notification from Snapdeal I have called Snapdeal customer support on +[protected] again on 10th January 2015 @ 10:44 AM and spoke to them about the product to which I got a response saying that I will get an update within 24 hours and return pick-up will be arranged within next 48 hours. I was also assured that my money is safe under Trustpay and I don't have to worry about it But, as I mentioned earlier, I have not received any call or message or mail or any sort of notification from Snapdeal till now about replacing my order or arranging for a return pick-up I called Snapdeal again on 13th January 2015 @ 9:47 AM and spoke in detail about the issue and I got the standard response that my issue has been escalated and I will get an update with in 24 hours but I received no further response or update. I called Snapdeal again on 14th January 2015 @ 8:45 PM. This time I insisted for next level person to which I got a response that all the supervisors are busy and I will be get a call back within next 4 hours and of course I haven't received any. I called Snapdeal again on 16th January 2015 @ 11:18 AM and this time I got the standard response about escalating my issue, my money is safe and I will get a response in 24 hours On a whole, I have called Snapdeal a total of 5 times and also mailed them 15th January 2015 and 16th January 2015 to which I have received no replies from Snapdeal customer support In between, I tried to process Return/Replace through Snapdeal.com website and the link was broken as many other link on Snapdeal.com so I had only way of calling Snapdeal.com customer support to get support on my order. And now I don't see the link at all on Snapdeal.com website because their standard 7 days have been passed for processing Returns/Replacements I'm trying this as a last attempt to get support from Snapdeal.com on my issue and I will definitely take the legal route if I fail to get right support from Snapdeal.com If there's anyone out there who is looking into this, I sincerely request to take this issue to Snapdeal's notice and get my issue resolved ASAP