[Resolved] Snapdeal.com — returning product courier service is not coming

mohammed sami

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

i ordered 3 computer components from snapdeal on 16th october i received the products on 22, 26 and 30th oct respectively.the ram which i ordered came very late so i wasn't able to check my smps and processor.after assembling every thing on Friday 31st oct i found out that the power supply was not working(dead) and it was damaged so i raised a complaint in snapdeal they said they would respond to my request in 48 hours then in the next day i got a e-mail saying the item would be picked up and i should paste a form on top of the package after packing, later i got a message that a person will be coming from a courier service called NUVO EX to pickup the package within today. the person who was going to pickup the item was abdull huq and his number was provided, At 3pm i didn't got a call from them so i called him and i could hear two people talking and they would talk something meaningless in hindi and pass to another person after few seconds they said wrong number and DIS-CONNECTED me. what shall i do now?i want a replacement because of this i can't even test the other components..i am doomed now, the courier service is not doing their work and because of them i have to suffer! my order id is:[protected] mt ticket no:11193296

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Complaint marked as Resolved

atlast the courier guy came today ay 6:20 pm at pickuped my product.

Snapdeal.com customer support has been notified about the posted complaint.

Nov 01, 2014

Updated by mohammed sami still i got no response from the number the person is not picking up

Nov 02, 2014

Updated by mohammed sami i called him again today and he said that he doesn't have any pickup from my name and he would check the list tomorrow as today is sunday
and hours later i got the same message again from nuvo ex that abdull haq will be coming to pickup my courier today but today is holiday

Nov 04, 2014

Updated by mohammed sami stiil no one came for courieer pickup

Nov 04, 2014

Updated by mohammed sami what is happening snapdeal respond to me why is my product not being picked up? all i get is a message that a guy named abdull huq will be picking up your item today but nobody comes!! i want my money back or replace my product...this is my worst online shopping experience ever

Nov 04, 2014

Updated by mohammed sami and whenever i try to call this guy abdul huq he either says that he doesn't know anything about such pickup or i get a automated voice saying that this number is not available for incoming calls! snapdeal give back my money or retunt the product soon!

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Comments

Snapdeal.com Customer Care

from Delhi, Delhi

Verified Support

Dear Mohammed Sami,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

mohammed sami

from Bengaluru, Karnataka

what is happening snapdeal respond to me why is my product not being picked up? all i get is a message that a guy named abdull huq will be picking up your item today but nobody comes!! i want my money back or replace my product...this is my worst online shopping experience ever.

mohammed sami

from Bengaluru, Karnataka

and whenever i try to call this guy abdul huq he either says that he doesn't know anything about such pickup or i get a automated voice saying that this number is not available for incoming calls! snapdeal give back my money or retunt the product soon!