Snapdeal.com — Snapdeal a fraud,unprofessional online market

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Chennai, Tamil Nadu

Hello friends, Please consider this for information and is only an alert. My wife and I had extremely harrowing experiences with SNAPDEAL and wish to draw your attention. First off, Snapdeal is a fraudulent online market that has dubious, wishywashy and non-uniform polices and the sellers on this website are pretty unscrupulous. My wife purchased Queen size comforters from Snapdeal website twice. On both the occasions, we found that the length of comforters was five inches shorter in length than what has been described on their website. We had to return both the items as it did not serve our purpose and had left us disappointed. I purchased a large appliance from them and at least 3 features described on Snapdeal website were missing in the product sent to us. The model number was correct but did not have the features described on Snapdeal website. The description of the appliance was purposefully exaggerated and was that of a high end model. After much deliberation, they accepted their mistake and agreed to take it back. I had to undergo the pain of getting it re-packed and delivering it to them through an ill-behaved courier agent of Snapdeal. I must mention that during my conversation with the customer care staff and a senior executive of Snapdeal for a grave mistake on their part, their response was indifferent, unprofessional and unapologetic. They tried to divert the issue initially by giving lame excuses trying to hoodwink me and were talking with airs. In the end, I wasted my precious time for 3 weeks trying to buy stuff, return them and get my money back. Please be aware that Snapdeal DOES NOT TAKE ANY RESPONSIBILITY FOR THE DESCRIPTION GIVEN ABOUT ANY OF THE STUFF ADVERTISED ON THEIR WEBSITE. They can only offer countless apologies like ROBOTS but never genuinely help or compensate any loss caused by stating that a compensation policy does not exist. I am sure many of the Snapdeal agents would track this review online and counter argue that either these were few of the unfortunate cases or that such a incident never happened. In fact, I must state here that many of my office colleagues had bad experiences with Snapdeal and are unhappy with them. I have narrated my experience to all my relatives and friends who agreed with us that we have been unnecessarily harassed. We have decided never to shop from Snapdeal. Please avoid buying from Snapdeal at all costs. An extremely aggrieved customer.