[Resolved]  Snapdeal.com — Snapdeal not deliveing order nor refunding the amount : <[protected]>

Address:

Gautam Buddh Nagar, Uttar Pradesh

Order No. : [protected] Snapdeal has created channel for customer service throw emails/phones but I don't see any use of that. I ordered one APC UPS whose orderId mentioned in first line and in subject. It was about to deliver on 29th Aug, 2014 but its still not delivered to me nor they are refunding the amount even after contacting with them again and again. 1) If you write them email, some automated reply comes mentioning that "kindly wait for 24 hours and they will resolve the query" irrespective of what is your query. You will never get call back OR reply to your email by their team. 2) If you call them everytime some new executive pick up the call who doesn't have much knowledge about your past query and everytime you will have to explain from zero and again they assure that they are working on it and you will get call back on status within 24 hours, but 101% sure, you are going to receive any follow up. 3) In my case, I asked them to refund my money if they can't deliver my order and they respond that they have escalated the issue on higher priority. Today at the time of writing this email it has been nearly week and you well know how they resolve their high priority issue. Still I am clueless whether they are going to refund me OR they have grabbed my money. In my last call they mentioned that they have cancelled my order from seller end ant they are waiting to hear from seller end on the same. I want to ask to Snapdeal that I ordered the product from your website and what happend b/w Snapdeal and their associated seller, really I don't care. It's simple I ordered from you and you should refund my money at the earliest.