Snapdeal.com — Stone received in the box from snapdeal when i order a lumia phone and snapdeal refuse to refund my money.

Address:Varanasi, Uttar Pradesh, 221010
Website:www.snapdeal.com

I have order Microsoft Lumia 540 on 2 may 2016 i received the order by courier boy on 8 may. When i open the box i was shocked to see there was a stone in the place of phone. the box is totally empty there is only stone and Lumia 540 user manual is there. when i complaint to the snapdeal they say that you were receive a email from us please attach photo of box and product and your one of the government id proof. I give the photos of the box including the stone and my Aadhar card. But after 2 day snapdeal refuse to refund my money. My product order id is: [protected]
+5 photos
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Aakashala,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
18 days left but not a snapdeal not cnsumer complaints solve my problem.
Ok fine i will go to the consumer court for my refund /replacement.
Hi aakashala,

Our team got in touch with you and already informed that complaint couldn't pass our internal checks and refund/replacement is not possible.

Thanks,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information