[Resolved] Snapdeal.com — Supplied defective mobile redmi note 3 32gb

manoj5961

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 410209
Website:	snapdeal

Order id: [protected] i placed order for redmi note 3 32 gb on snapdeal. Product delivered was defective. As i charged it mobile got heated. Very next day i complained to customer care. Reference number: 32550608. I was told to download gizmodoctor app. Battery temp was showing 40 c. I send screen shot to customer care. Now instead of exchanging mobile phone, they are asking me to contact service center for repair. They want certificate from service center the product is defective. Very first place they should have checked the product and then delivered it. Now they are making customer to run from one place to another. Their customer care representative also not talk properly. There is no mechanism to complaint to higher authority.

Manoj kumar

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Nov 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Snapdeal.com Customer Care's response Dear manoj5961,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear manoj5961,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal