[Resolved]  Snapdeal.com/xpress Bees — Product not delivered

Address:

Mumbai City, Maharashtra

Hi, I had ordered product from snapdeal order number [protected]. They had delivered a wrong product and took ages to arrange a replacement for same. When i called them their CSE was rude and was of no help. Some senior person Deepak called me and assured that my original product will be delivered by 25th Oct but till date i have not received any product. I call snapdeal people again and was informed that Deepak is one of the agent. Wonder what made Snapdeal fraud their customers to this level. Now my product is shipped again and they asked to contact Xpreebess. I kept call them since yesterday but had to wait for 10minutes to get connected to their CSE. Snehal one of their CSE had asked me to wait till 7.30pm for my delivery. Wonder what were they expecting me to do in office so late. Anyways my courier was not delivered till 7.30pm. Calling them back was of no use. So today i called them again and same old thing hold for 10minutes. Snehal was reconnected to me and even today she asked me to wait till 7.30pm even though i told her that m flying by 3.00pm. She was like i can not do anything you need to wait. Would like to understand for this delivery i have to cancel my tickets and wait for the shipment to come at their own sweet time. Had also asked her to connect me to her senior or Manager was told that she can not do this. Doesn't XpressBees have senior people or a managment to handle such requests????? I will definately ensure that people i know never order anything from snapdeal and never expect Xpress Bees to be gud courier service. If you guys DO NOT want any mental torture stay away from these companies I request you to take some action against them so that we do not have to keep waiting for our products Regards, Jeenal Dedhiya