Sony Ericsson — Poor response at Service Center

Address:

Mumbai City, Maharashtra

I had purchased a Sony Xperia C2305 on 14th Feb 2014. Now from last one month the mobile speaker is not working. When i visited the store from where we had purchased the mobile he asked us to check for the service center. Finally I got Service center address of Vashi. As the service centers are closed on Sundays, I had to plan it on one of the working day. So on 02.02.2015 i.e on Monday I called the service center, where i was informed that the office closes at 5.30. I left from office at 5.00 pm & with hurry worry at got the Auto & reached the Service center. It was around 5.35 pm when i reached their. When i reached the center, a guy rudely replied that the center is closed and asked me to coming again tomorrow. I told him that i stay at Kamothe that is 15-20 km away from here, & for 5 mins you cant reject my request. So he asked me to talk to the lady setting inside. When I approached the lady named Ms. Leena. she told me that its already 5.30 and the systems are closed and i hav to come again tomorrow. Then i requested her as i stay at kamothe, please help me for the same. Then she started insisting me to visit panvel Service center & go their for your complaint. No one bothered to even check the phone. When i replied that panvel center told me that they dont have mobile repair center as i had given a call their. But she still kept on saying the same. Then i called the Customer care, the lady from care center also requested to help me, but now she started replying as server is down so she cant help me. Finally i had to return home without any help. This is what after service of Sony Ericsson all about, that if i have to get it repaired from service center, one has to take a leave and get his phone repaired.