Sony India — 1 sony-dav — iv300/e12

Address:

Visakhapatnam, Andhra Pradesh, 530013

I t. Jyothi have purchased a home theatre on 26.05.16 vide bill no. Vss-1804 from sondarya shopee visakhapanam. While purchasing the sales man named shri.Srinivas phno: [protected] told us that instalation will be with in 12 hrs if the distance is 35 km and it will be 24 hrs if the distance is above 35km.
My house is located with in 10 to 12km in the city and itz almost 30 hrs and there is very poor response from the service centre
I received two messages as follows to my mobile [protected] on 26-05-16
1) dear customer your service request is registered with us vide id 32423035 at 7.20pm

2) dear customer your service request id 32423035 is assingned to s.S.Technologies, dno.52-9-3.Resapuvanipalem jaibheri maruthi showroom visakhapanam.13 with phone number[protected] at 7.45pm
Since morg. I have been calling to the service centre to install home theatre but invain...!And on other side they have been giving me wrong information that they would come this evg.And install. And at 7, 30pm they again says that it will be installed tomaro evg,

1)i want to know what is the rule o[censored]r company regarding insatallation?

2)i[censored] cannot provide better services to the customer why give wrong messages to the public and fool them?

3) if man power is less regarding installation that cannot be paid by the customer in the form of delay
4) what is the big fun for a customer to keep the product at home without installation?

May be brutal...Itz fact that i regret to purchase ur product.. ! I feel the authority of the company shld answer me...What right the sony service people have to play with our time, anxiety and emotion...?
I want immediate action and explanation on delay to persons who r responsible...
U have spoiled my time...Mood ...!Once again i repeat... I regret to buy ur product...!And definetly suggest others not to buy ur product...As ur services are extremely poor and itz not worth investing...!
Unhappily urs,
Jyothi