[Resolved]  Sony India — 25" sony vega tv board was taken for repair and given back after one month without making it good

25" SONY VEGA TV Model No KV- XF 25M8J purchased from Dubai around 8 years back got into trouble in the month of September2014. Madona Electronics, KANNUR, Kerala SAID TO BE THE AUTHORISED SERVICE CENTRE of Sony was informed and a technician named Athul visited my house and after inspection of the product i was told by him that the compliant is due to non functioning of LOT.He further told me that the mother board is to be taken to their service Center and accordingly he took the board for repair WITH OUT GIVING ANY PAPER/ WORK SHEET. When demanded for the paper he informed me that the necessary receipt/ work sheet will be send from their service center.He also told me that it will be repaired and returned within a week. But even after weeks there was no response from the service center. Whenever I phoned up the reply was "we are checking it". Almost after one month I had to demand for the mother board back and I told them that I will approch the police for getting it back. At last board was returned by the same technician and he told me that the "board can never be repaired".Again i requested for a work sheet and final assessment paper which they never gave me.Behaviour and reply of service center Manager Shri. Vipin was very rude.He told me that it is the policy of the company not to spent much time on items that has crossed warranty period.It is also learnt old wega tv of original japan make has very good demand in the exchange offer. There fore these technicians are not interested in repairing them when we approach them, so that we may take the old tv to the shop for exchange.Technicians repair these old tv for the shop keeper .I request your kind action to get my TV IN order.
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Aug 14, 2020
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