[Resolved]  Sony India — About mobile sony xperia T2 Ultra and miss behaviour of your concerned staffs of service center.

Address:

Bokaro, Jharkhand

Dear Sir, Good Morning, I purchased a Sony Xperia T2 Ultra mobile being IMEI no.[protected], S/N:YT910RD20Y on dated 03/06/2014. There was problem in my mobile, my mobile start button was not functioning / working . I submitted my mobile to your authorised service centre at Bokaro Steel City ( Jharkhand) namely Fortune - Sony authorised service centre address - Plot no. P-31, City Center, Near Circus Maidan, Sec-IV, Bokaro Steel City - 827004( Jharkhand). The concern persons from your service center told me to return my mobile after repairing within 7 days but after 7 days they told that it will take more time. Again and again I asked several time to them but no one responded properly, no one answered properly. When I don't have any other option then I decided to take the help of court and after 25 days my advocate send them a legal notice for the same purpose, now after receiving the legal notice, they sent me a sms that my mobile is repaired and ready please come and receive it. Now my issue is that WHY I will receive the mobile which you kept for a long period it is 25days. In the legal notice it clearly mentioned that I need a new mobile instead of that said mobile. The service center told that what ever you want to do, where ever you to go either it is court or any where you can go, but we will not help in the matter, if you want to take the help of the court then first of all file the case against us and Sony company and ask court to give you a new mobile.No one from our side will help you. Finally after discussion with my advocate as per his advise we will file a case on 15th November 2014 but before that if you can help in the matter and can solve the dispute, please inter fare in the matter and solve it. Now I need a new mobile, this is matter of my dignity and pride. Here I am sending the copy of legal notice through attachment file, which was sent to your authorised service center. DR.NISHANT KUMAR +91-[protected], +91-[protected], +91-[protected]