[Resolved]  Sony India — After 3 times of repairing, not exchanging the model as per their policy

Address:

Gandhinagar, Gujarat

I have Sony Xperia C. I purchased it on April, 2014. Its still under the warranty. According to sony, their policy is that they will change the handset if it gets to service center for repairing more than 3 times. Since the time I bought the handset, my handset gets switched off automatically and remains off for 3-4 days. I took it to service center for around 3 times. I have been through mental harassment a lot. they are not listening to me. They are changing battery and motherboard but they are not replacing the model, thus not going by their own policy. They are giving excuse that only for hardware problems they will replace the handset. But just tell me motherboard and battery does not come under the hardware or not???????? I am very much hassled and had to fight so much to get at least this much service. I am not asking much, just the compensation of my sufferings. Those people don't have the courtesy to follow their own policies. I want to sue them. Help me out. The address of service center: Infocity, Gandhinagar