[Resolved]  Sony India — against sony service centre KURUKSHETRA

Address:

Kurukshetra, Haryana

R/sir I purchased 2 sony xperia z ultra phones from your authorised dealer m/s Sadhu Sons Kurukshetra on[protected]. IMEI no of both phones are [protected] and [protected]. My phone is running very well but in august 2014 i found a problem in my phone. there is crack in internal side of display. i dont know how this crack come in display. due to this, touch function of my phone is not working but my phone screen showing well display. no other problem is in phone except touch function is not working. i contact your sony service centre(M/s Pushpak Enterprise, KURUKSHETRA) in my city. they said that xperia z series phone cannot be repaired, so you have to pay 50% amount of the phone and you will get a new sony xperia z ultra with a new bill of one year warranty.i submitted my phone to them on 18-8-14. they charged me 19000 rupees and take my old phone with all accessories. and said this process will take 20-25 days. when i asked him for receipt or any bill of phone and money which i giving to them. they refuse to do so and said in accidental claim we dont provide any receipt. after 10 days when i again contact them, they said sir your complaint is in process. we have written a mail to sony head office and waiting for their revert.then after13-14days i again contact them and they said that sir you can collect your new phone. i take the new phone but they didn't provide me the new phone bill and said sir you can collect your bill afetr 2-3 days. after 2-3 days they given me a duplicate invoice of mr ravi saini, invoice no 81156980 dated 2-8-14. but i refuse to this invoice as this invoice is in name of mr ravi saini and dated 2-8-14. when i asked for my bill they said this is your final invoice. but when i not satisfied their answer i contact your customer care on[protected]. i clear all my problem to your customer care officer and he said me that you again contact service centre and asked for ticket no. then i again contact to sony service centre and they said me that sir your phone is rejected by head office and asking for 80% amount instead of 50%. they are totally misguiding me and creating new stories again and again. then they said that sir we can give you your entire money and your old phone. but when i asked for them any written document or any invoice which head office sent to you they refuse to this. and said me that please contact us in evening. in evening when i contact them they offer me 3505 rupees cash back and also give me a ticket no. [protected] of my old phone complaint and said sir this is your final settlement. now question is that first they refuse me to gine any ticket no and now they are giving me a ticket no and also the my old phone is in their custody. if sony head office issued a phone in my old phone replacement, then why they are having my old phone. i am not satisfied with their service. they are totally misguiding me from the first date i contacted to them. i want my all money back and my old phone replacement. please take necessary action against your service centre otherwise if you could not provide me any solution of my problem i have to go Consumer Court. please do needfull asap.