Sony India — Awful customer service

Address:

Mumbai City, Maharashtra

I own a Sony Xperia T3 which I had recently bought, but due to unfortunate circumstances it suffered liquid damage. Since it was an under warranty phone and also under insurance, the service centre situated in Ghatkopar (E), Mumbai gladly accepted servicing the piece. However, even after two months of service notice period, the service centre failed to keep me in the loop on the status of the handset. I have been left on hold over the phone and also been a part of a lot o[censored]nprofessional conversations that the staff is conveying to each other, giggling away not realising that, the caller can hear. This is not accepted out of an esteemed powerhouse of various gadgets in the country. I along with many of my peers look up, to a Sony phone and expect a much better way of dealing with situations like this. It is a huge disappointment to have been a part of an ordeal of this sort!!