| Address: | Aziz nagar 1st Street, Kodambakkam, Chennai 600024 |
This is to inform you that my Sony Bravia TV KDL-55W850A Sl. No.4300427
is not working due to backlight issues since 25.8.2023. I raised a complaint on 26.8.2023 through customer care at your Delhi office. Call center employees repond my call and arranged one person for inspection & repair purposes from Adayar service center, Chennai, Tamil Nadu. He only said the backlight is not working no stock with us, We will repair it and give you back subject to an advance amount of Rs.14000/- I refused to give the advance amount, so I asked him to replace the parts. No responses for 2 days even though several calls were made to the customer care office. One Mr.Karthik called me and gave me an exchange offer for x75L model. But i request to X82L and X90L model rates. He quoted an abnormal price in the exchange offer I got a better price in Croma stores T Nagar, Chennai without an exchange. Finally, i request to replace the backlight parts as per consumer law. Already 7 days over, yesterday inform your customer care persons, i am going to fire your TV at T Nagar are market place infront of all Medias. Now I will give another one day time to resolve the same otherwise i will fire your TV as said.
V.Srinivasan
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