Sony India — bad behavior and no response in phone replacement

Address:

Ghaziabad, Uttar Pradesh

I bought a Sony Xperia Z Ultra from flipkart on 26th Jan 2015 with emei no.[protected] I accidently broke my screen 4 months later. Theres a service center here in Ghaziabad and the address for that is: 94, GT Road, Choudhary More, Ghaziabad-201001, Uttar Pradesh. Contact no.[protected] I gave my phone for repairs on 5th June 2015 and I applied for a replacement by paying 50 percent of the market price of the phone. The people working there assured me that I will get a new phone in replacement of the damaged one in a weeks time or 12-14 days at the most depending on the availability of the model no. It has been over a month since then and every time I call them they ask me to wait for a week without giving me any reason. They hang up if I ask questions. They're a bunch of manner-less illiterates I believe. They dont know how to talk to a customer. Without being provided a proper reason they always look for ways to get away with receiving my queries. Everytime they answer they affirm that I will get my phone in coming 4 days but everytime the deadline is over they have no answer and the deadline increases even more. I dont know what exactly is going on there and I have suffered a lot because of this in over a months time. I beg you guys to intervene and help me out with these bunch of thugs that are hellbent to put me through torment even further than this! Sony is a world renowned brand and its very well for valuing its customers. Till date I have not had a single phone call from their end telling me about the progress. i am really starting to regret purchasing a phone from Sony now. Please tell me how long I have to wait and what else do I need to do to get my phone back. I have suffered business wise as well as personally in all this chaos. They dont even know what they're talking about when I talk to them over the phone... Please help me out or I'll be left with no option but to lodge a complaint in the consumers court against them. As I have been a very old customer of your brand and never have I faced this kind of ridiculous behavior frokm your end I request you to help me out with those people who dont know how to do their job. Please look into the matter and inform me when am I going to get my phone back! Thanks