[Resolved]  Sony India — Bad customer experience - Sony service center - Teknoplaza, Saltlake, Kolkata

Address:

Kolkata, West Bengal

Service Request: 20761276 Assigned to Teknoplaza, Saltlake, Kolkata Display panel was found to be faulty by Sony engineer. Quoted 18, 800 for the same. Paid advance of 5000 on Sep 3. New panel was delivered on Sep 9. Mr Samir Dhar was attending the request. But the new one is again found to be faulty. It was committed that they will take back the TV and provide a stand by next day. But from next day onward they are giving unacceptable excuses like - vehicle is not available, driver is not available etc. No one came and fixed the TV. They are even denying to provide stand by TV. A very bad customer experience from a brand like Sony. Requesting immediate attention.