[Resolved]  Sony India — Bad Customer Support

Hi Team, This is to bring to your notice that the New Mobile Sony Experia C3 that I had purchased a couple of weeks ago has been broken after it fell off the edge of the table while it was ringing as it was in Vibrating mode. I am really disappointed to tell that the mobile from a renowned brand like Sony got damaged real bad. The only reason to purchase a Sony Mobile was due to the fact that they have good “After Sales Service”. To make matters worse, I was denied support at the Sony Service Center stating that it is a physical damage. However, In this case, I have not dropped it; but the mobile fell off the edge of the table while ringing. Therefore, I strongly feel that this should be addressed under warranty and help me get a replacement as the device was not able to withstand a normal fall off the table. This is not acceptable that I was denied support straight away even before completely listening to my version. If this kind of customer service is delivered by Sony, I would never ever purchase a Sony Product and would never recommend it to any of the my acquaintances. Hoping a positive response from your team