Sony India — Bad product warranty and misbehave from service centre along with delay in returning my phone.

Address:

Varanasi, Uttar Pradesh

what's the point selling a phone with a 'waterproof' rumour that gets damaged by water only?? While selling a Phone the company assures full support in case of any damage or malfunction, but when the phone is really damaged, why do you keep explaining company policy to customers??? Either stop boasting about your "Water Proof" phones or stop your diplomatic answers at your service centres. I brought a Sony Xperia Z {IMEI:[protected]} on 15th july last year, which got damaged due to LIQUID INGRESSION on 6th April 2015, I submitted my phone in Authorised service centre (LIBRA TECHNICOM, D-64/98 A, Shivpurva, madhopur, Sigra, Varanasi) on 7th April.[Job sheet no. W[protected]] I was asked to wait for four days for the estimated cost of repair which later came out to be around 13000/- I refused to the repair and asked for my phone back. The service centre guy told me to collect my phone after 2 days. I went on saturday (11th april) to collect my phone but the same guy told me that there was a short delay in courier service due to which it will arrive in two more days. later on Monday when I called for my phone the guy over there told me the same reason and asked to wait for 2 more days.when I went today (a week later) hoping to get my phone back I was shocked to hear the same answer over again. Is this what you call professionalism ??? The customer care guy is there to help and support the customer not to mentally torture the customer. I tried calling the customer care also but they also told me the same status and apologised for the delay in service and said it would take a few more days. If I had agreed to repair, I can understand it could take some time but i had already refused to repair and still they are not returning my phone after 13 days of submission. this kind of behaviour is non tolerable. And the customers are not fools, mind it. Why would someone buy a 30k priced phone just to spend another 13k for repair within a year?? and what's the point having a warranty if its not to be considered anyways. I am seriously dissappointed by your service and I'll file a complaint against your company in the consumer court for breach of trust and mental harassment. Thanxx for your precious support and outstanding services.