[Resolved]  Sony India — BDV Unable to read DVD/CD

Address:

Indore, Madhya Pradesh

Dear Sir/Madam, This is regarding my complaint with blue ray home theater system, Which is unable to read DVD/CD.I have compliant this three times, and unable to find any solution from your service department for this home theater system. Model no-HDB- E490 SYSTEM NO- BDV-E490 Complaint ID numbers. are:- 1) [protected] November2013 2) [protected]June2014 3) [protected] November 2014 I have bought my home theater system in 14 march 2013 First complaint was within warranty, but due to improper/incorrect service, this problem coming again and again to my system, and now the response I am getting from your service department is that I have change lense of this DVD player and it will be chargeable. Need your Reply on this that, why this lense was not replaced within warranty if the problem was with lense with zero cost, Due to you are unqualified service I am facing this problem since one year, and the local service center response and attitude is very pathetic and poor towards resolution to this problem. Resolve this problem with your own expenses and responsibilities . Otherwise I will go to highest forum for Customer dissatisfaction. your Service outlet in IndoreM.P. address is ESQUARE POIN LG 1B KANCHAN SAGAR 18/1 OLD PALASIYA A.B ROAD INDORE - 452003 T:[protected]/[protected] 2) Dear Nilima, System/Lense replacement should be from your side. Since the problem was under warranty, refer attached mail for reference, Now you are charging for same unresolved problem from your service center, when my system is not under warranty, It is completely service issue with your System/Service center. I need replacement of system OR lense from your side only. Need your confirmation for same. 3) Dear Nilima, Very Poor Response from Sony India Limited, I am not satisfied with the response from your company, Plz again note down my complain ID[protected] for your reference. We have bought this Home theater for enjoyment but it has come as a worst product from your company. I have old Sony DVD player which is working best then this BDV player. My faith to company is depreciating day by day. I am waiting until my faith will not break from your company. This is very hard feeling my side to your company, and it is negative to your organization. Regards Ashish [protected] Regadrs Ashish 3 Regards Sushil/Ashish [protected] Indore