[Resolved]  Sony India — Bitter experience on Sony product- Pls treat this as urgent mail

Address:

Chennai, Tamil Nadu

Dear Sony Team Writing this mail with 0% belief on Sony Products.This is to inform you that I have purchased Sony Xperia Z mobile in the month of May 2013 and the cost was Rs 38000/-.Within this 1.6 years mobile had charging problem and took to anna nagar-chennai service center.People checked and they are claiming that this has to be sent to Sony factory and that would cost Rs.14000 for changing the mother board... First of all I would like to understand that is sony product worth for only for 1.6 years?Have already invested 38000 rs in this mobile having belief on the brand but now why should I spend Rs 14000 for this service which is due to poor quality of parts used for manufacturing this mobile. Have handled this phone in a very smooth manner thinking of the cost but inspite of that a major damage has happened bcoz of poor quality of manufacturing. Had an idea of purchasing 48inches- Sony bravia -KDL 600WB but bcoz of this bitter experience Iam afraid of sony products and certainly would not refer to my network of people. Would like to treat this mail as important and very urgent and my mobile needs to be repaired at a nominal cost which will change image of your brand. Please find the details: Name -SIVA SHANKAR Mobil no -[protected] Mobile model& year of purchase -Sony Xperia Z/C6602/May 2013 Ticket ID -[protected] Date of mobile given to service centre -15/11/2014 Address of service center: Sony service center Vimas Intek Y-177, First street, Anna nagar, Chennai-600040