[Resolved]  Sony India — Cheap quality bravia led tv klv-24ex430, high maintenance cost

Address:Amravati, Maharashtra

My Sony Bravia LED TV KLV-24EX430 gone dead(Not Powering on) in just 1 and half years from its purchase, I Purchased it on 23-Jan-2013 for Rs 17900.After showing that TV to Sony service centre, at Nawathe plot, Amravati they replied me that Main Board gone faulty and given estimated cost for repair about Rs 6500.
What is the minimum life span for LED TV from a brand like SONY?
Should Customer consider Its life span equals to Warranty period (1 Year)...
Should Customer buy a sony TV per year ??!!!
If an LED TV from a brand like Sony doesn’t work for even 1.6 years, and its repairing cost is going near 1/3 to 1/2 of its total MRP, On what basis should customers differentiate between Sony and other cheaper brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper.
Even if Main Board is replaced, what if it stops working after a year?
Should I pay 6500 rupees per year for repair to sony TV ? I believe Sony will again come asking for more money to replace that as well.
Its therefore turns out to be a heavy investment buying a Sony product and investing on it year after year to keep it functional. And I have no reasons to believe that the replaced panel will work longer if original does not works.
To make things more frustrating, Customer Care is hopeless. I have mailed them twice with logged ref no 20279790, 20327386. Both the time they given no reply on mail, They only called on my mobile and asked me about "Should i am intrested to repair my TV at their provided estimated cost(Rs 6500/-)" on Not ??????????
Now please suggest me should I go for Repair a sony TV in sony service centre at estimated cost Rs 6500/- OR I put same amount in it and purchase New LED TV with different Brands.
Also suggest what should I do with with my current New Brand Dead Sony Bravia LED TV KLV-EX430.
PLEASE DO SUGGEST...
Although, This is my Last reply for you.Now from onwards in my life I am not going to deal with SONY any more & same should be suggested to others also...
Thank you for cheap Quality product with high cost, worst service & Hopeless trust for "BRAND SONY."
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Same condition with me also, sony doesnt reply properly
Same issue for me for the same model and one more new model of 24 inch Sony TV. Both are dead in 18 months. Shame on Sony by making money by selling this kind of a product which are not serviceable and over charge customer for their defective product. Even computer motherboard are serviceable nowadays and it's cheaper to buy new as well. I'm sure these main boards wouldn't even cost 3000 are being charged for 6500 rs. Don't ever buy Sony product. Those days are gone of making quality products
Same problem happend with me for same brand.l bought same model in 2014 after 3 year main bord damage .service provider charge high amount 6500.

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