Sony India — Cheated by service center

Address:

Chennai, Tamil Nadu

I have purchased a Sony xperia ZR through online on January, 2013. Within a month the phone had some issues with battery and on/off button. I have submitted the phone at a service center at chennai. [Chennai sevices, Tambaram]. They examined the phone and said that my phone battery was dead and they would replace it.I waited for 1month in vain.After 1month the manager[kannan kumaravel] informed me that, my phone was not purchased at registered dealer and hence no warranty.I realised i had seller warranty and asked him ilto return back my handset.But when they gave it back the screen was cracked.I asked the manager and he said he will do the needfull.After 2weeks he said he is trying to get it done through warranty. It went on till another month, after that the manager told me that my phone cant be repaired sothat the company has decided to give me new phone.(refubished).i agreed but then it took another 1month to give me back the phone.I took the phone and left to my home town at andhra. The so called refubished phone had battery problem same as my old phone and further a camera issue.After few days o[censored]se the front screen came out due to improper fitting and a small crack was made at top.The touch stopped working from then.Soon i came to find out that it wasnt a refubished phone but the same phone which i gave them for repair earlier.The only thing they did was to fit some old screen to my device and gave it back claiming it was refubished. I was shocked and after returning to chennai i asked the manager for same. He acted as if he knew nothing and asked me to pay 12000rs for screen and then he will help me out. I told him i wont because there was faulty workmenship and moreover he cheated me saying it was a refubished phone.After further talkings and i told il escalate the cause.He started behaving rudely and asked me to do whatever i can. I was totally disappointed. How can they cheat people so openly.Can sony provide any justice to me??